Customer Satisfaction Surveys

In today’s competitive business markets, customer satisfaction is not just a bonus; it is a necessary survival technique. If your customers are not happy with you, they will simply take their business to one of your competitors – often without a word or explanation. This is why it is imperative that you effectively identify issues, unmet needs and unfulfilled opportunities before they become critical.

Fortunately, Protean’s customer satisfaction survey expertise will ensure that you not only avoid business losses, but also increase sales and customer loyalty among key customers. In order to guarantee complete flexibility, we have devised two effective customer satisfaction survey formats, leaving you free to choose what is best for your customer-base.

• The Protean Business Process Review
  
  
  • With an average response rate of 72.2%, the Protean Business Process Review delivers a welcome alternative to current market offerings, using a proven technique to cost-effectively capture market intelligence that is both reliable and actionable.
    
    
  • In conjunction with leading provider of customer satisfaction surveys, InfoQuest, Protean will measure, analyse and utilise customer satisfaction, turning it into one of your most valuable strategic business assets.
    
    
  • This unique marketing communications tool centres on the ConSensors Survey box, sent to each of your top customers along with an extensive range of customised question cards. The survey box is divided into answer compartments, ranging from ‘totally agree’ to ‘totally disagree’. All the recipient has to do is place the question and statement cards into what they deem to be the corresponding response compartment.
    
    
  • By turning the customer satisfaction survey into a simple and novel experience, we have ensured that our response levels remain consistently high. Proven to take the majority of recipients less than 15 minutes to complete, we guarantee the quick delivery of highly accurate results.
    
    
    
• Customised Protean e-Surveys
  
  
  • In line with the advance of the Information Age, the internet is an indispensable marketing tool that cannot be ignored. That is why, for some of our customers, the Protean e-Survey has proven to be the most effective gauge of customer satisfaction.
    
    
  • Customisable: The e-Survey can be customised to meet your precise business objectives, presenting you with a high level of flexibility. The Protean team will help you devise the questions most likely to initiate accurate and informative results from your recipient base.
    
    
  • Ease-of-use: Every Protean e-Survey is designed with usability in mind. Initially, each designated recipient will receive an email which will seamlessly direct them to a customised landing page. On arrival here, the recipient will be faced with a series of approved, clearly presented questions.
    
    
  • Rapid results: An intuitive layout, clear question structure and simple presentation means that it will take recipients only a matter of minutes to provide you with the feedback that will help guarantee your business future. Best of all, feedback is instant, enabling a fast turnaround on reliable, accurate results.